FAQs
Physical, occupational, and speech therapists are part of the Sheltering Arms Institute team and provide inpatient and outpatient therapy services. Team members who provide fitness and recreation services are certified exercise physiologists or recreation therapists, not licensed physical therapists.
Yes, fitness and therapy are separate services and require separate evaluations.
Yes, the fitness and wellness programs at Sheltering Arms are open to the public; you do not need to be a prior patient of Sheltering Arms Institute to participate.
Therapy services require a prescription from your doctor and, once you are enrolled in therapy services, a licensed therapist will be your provider; your exercise physiologist is unable to provide therapy services.
A doctor’s referral is not needed; however, medical clearance to exercise may be requested from your doctor if any concerns are identified during your evaluation related to your medical history or response to exercise
Our fitness, recreation, and wellness services are cash based and are not covered by insurance. Additionally, we do not accept workers’ compensation. Financial assistance is available for those who qualify.
Please note: Inpatient and outpatient therapy services are offered by Sheltering Arms Institute. For a list of accepted insurance plans for therapy services, please click here.
Sheltering Arms is a parent company of Sheltering Arms Institute; therefore, your exercise physiologist can see plans of care and therapy notes for all individuals referred through Sheltering Arms Institute. Additionally, our exercise physiologists regularly communicate with referring providers both inside and outside of our organization regarding your care plan.
Memberships can be placed on hold by submitting a hold request form to the health and wellness manager. Accepted reasons for placing a membership on hold include medical procedures and/or hospitalizations documented with a physician’s note, financial hardship, or life-altering events; general illnesses do not qualify for membership holds.
Please Note: Pool members’ monthly installment billing and maintenance fees will automatically be placed on hold during our pool renovation from November 28, 2024 through mid-May 2025. Monthly billing and annual maintenance fees will resume on your regularly scheduled date when the pool reopens. While our members will not be billed during the pool renovation, please ensure your credit card on file is active to avoid delays accessing the pool upon reopening.
Memberships can be canceled by submitting a cancellation request form to the health and wellness manager at least 30 days before the next billing date.
No, Sheltering Arms is not a Silver Sneakers partner; however, financial assistance is available to those who qualify.
Eligible members in good standing with their account and code of conduct may bring a guest for a period no longer than two consecutive weeks.
- The guest fee is $10 per visit and due at the time of the visit.
- Please notify our health & wellness technician that you will be bringing in a guest within 72 hours via phone or email as walk-ins are not accepted.
- Guests are only permitted to use the facility if present with the member.
- The member is responsible for ensuring each guest upholds Sheltering Arms’ Code of Conduct and Safety procedures. Failure to abide by Sheltering Arms’ policies and safety procedures may result in disciplinary action for the member and termination of guest privileges.
PowerEx and Sheltering Arms Fitness Education (S.A.F.E.) members are not eligible to bring a guest.
Please Note: Our Bon Air pool is temporarily undergoing exciting renovations until May 2025! Click here to be added to our waitlist to be contacted when the pool reopens.
No, we do not require that caregivers join as members as long as your caregiver is exclusively helping you use the equipment.
No, only one evaluation is needed. If another program is determined to be a better fit for your needs and goals, our team will work together to smoothly transition you to that program without a delay.
Membership is only offered at our Bon Air location.
Please Note: Our Bon Air facility is temporarily undergoing exciting renovations until fall 2026! Click here to be added to our waitlist to be contacted when membership reopens.
No, the HydroWorx pool at our Reynolds location is only available for individuals currently participating in aquatic physical therapy.
Club Rec is a day social, recreation program for adults focused on enhancing quality of life after injury or illness.
The recreation therapists at Club Rec host a variety of supervised social, recreational, and wellness activities, including:
- Community outings on the Sheltering Arms bus such as day trips, movies, lunches, museums, and shopping
- Individual and group exercise classes in our onsite fitness center
- Surfing the web, emails, and playing games in the computer lab
- Making wreaths, ceramics, and jewelry as well as painting and sewing classes in our craft room
- Health and leisure education classes
- Group recreational activities
- Social opportunities
- Spirituality group lead by our chaplain and volunteers
- Weekly visits to our therapeutic pool
- Peer support from others who are adjusting to life with a disability
- Bingo, karaoke, card games, scavenger hunts, cooking class, Wii games, movies, and much more!
- Individuals who have experienced a stroke, traumatic brain injury, spinal cord injury, multiple sclerosis, limb loss, Parkinson’s disease, or other neurological condition or illness
- Individuals who may have physical challenges or limitations, but are independent with toileting, eating, dressing, medication management, and mobility with or without an assistive device
- Individuals looking for an active lifestyle and opportunities to socialize after injury or illness
- Individuals whose caregivers are looking for respite
- Individuals who are looking for opportunities for community outings
- Individuals who are looking for a program after therapy to maintain function and progress
Club Rec is located at our Midtown location. The address is 2805 West Broad Street, Richmond, VA 23230 near the intersection of Broad and North Boulevard.
Club Rec’s hours of operation are Monday through Thursday from 8 a.m. – 4:30 p.m. with structured programming by recreational therapists offered from 9 a.m. – 3 p.m.
Club Rec is a cash-based service and is not covered by insurance. The standing fee is $40 per day; however, financial assistance is available to those who qualify. Sliding scale fees are available at $10 or $20 per day if a financial assistance application has been completed and approved by the financial assistance department at Sheltering Arms.
The Club Rec program does not provide transportation to and from the program; however, many of our members utilize GRTC CARE, Access on Demand, and Senior Connections to travel to and from Club Rec. Click here to view our transportation resource guide. Club Rec is also located on the GRTC Pulse bus line and there is a bus stop directly in front of our building.
To schedule a tour and/or evaluation, click here or call (804) 764-5275 ext. 2.