Transportation Resources

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Chesterfield

Access On-Demand

  • Transport Area: Chesterfield and, depending on resident location, transport to Petersburg, Colonial Heights, Fort Lee, Richmond, and Hopewell.
  • Fee/Payment Options: $6 co-pay for each trip – longer trips may require a higher co-pay. Debit/credit card payment required. Companions can ride free.
  • Qualifications: Must be Chesterfield Resident and one of the following: Over 60, have a disability (temporary or permanent) or live in a low-income household). Must also be registered with Mobility Services (Contact (804) 706-2796 or www.chesterfield.gov/3020/Mobility-Services).
  • Provider: Roundtrip (804) 277-4866; Lyft/Uber (ambulatory & wheelchair service); UZURV (804) 655-0255 (ambulatory service).
  • Service Hours: Monday – Friday, 5:30 a.m. – 7:30 p.m. and 7:30 a.m. – 7:30 p.m. on Saturday and Sunday (Roundtrip) & Monday – Friday, 5:30 a.m. – 10 p.m. and 7:30 a.m. – 7:30 p.m. on Saturday and Sunday (UZURV).
  • Reservations: Same-day reservations. Reservations must be made 2 hours in advance (48 hours in advance for wheelchair transport).
  • Wait Times: A driver is on time if s/he arrives up to 15 minutes before or 15 minutes after your scheduled pick-up time. The driver will only wait five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pick-up window. If the rider is not at the curb within the five-minute window, this is considered a no-show with a $6 charge. Three no-shows in 30 days will result in the loss of riding privileges for 30 days.
  • Driver No-Show: After a 15 minute window, call the service provider and ask for an estimated time of arrival. If the vehicle does not arrive by the estimated time of arrival, call the Mobility Services Office at (804)706-2796. A ride will be arranged for you.

Notes: All trips outside Chesterfield County must be booked using the call centers. Do not use mobile or on-line apps to book trips outside Chesterfield County. Mobility devices no larger than 30” x 48” or weigh less than 600 lbs. with its passenger.

Hanover

Hanover Dash

  • Transport Area: Hanover + 7 miles beyond county boundary and VA Medical Center & Stony Point Medical Facilities.
  • Fee/Payment Options: $5 copay per trip. 
  • Qualifications: 65+ years old, Hanover residents with short & long-term disabilities. Register with DASH.
  • Provider: UZURV (804) 299-4367 (ambulatory & wheelchair service).
  • Service Hours: Monday – Sunday, 6 a.m. – 6 p.m.
  • Reservations: Schedule 24 hours in advance. Reservations can be made up to 90 days in advance. You will be asked during call if you need roundtrip service.
  • Wait Times: A driver is on time if he/she arrives up to 15 minutes before or 15 minutes after your scheduled pick-up time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pick-up window. If the rider is not at the curb within a 5-minute window, this is considered a no-show.
  • Driver No-Show: After a 15 minute window, call the service provider and ask for an estimated time of arrival.

Notes: Medical Sedan Transport Option recommended for zip Codes: 23086; 23220; 23047; 23298; 23192; 23015; 23249; 23069; 23225; 23063.

Hanover Senior Rides (Mechanicsville Churches Emergency Functions & Ashland Christian Emergency Services)

  • Transport Area: The following zip codes: 23111, 23116, 23005, 23047, 23059, and 23069 Mechanicsville.
  • Fee/Payment Options: Free. Donations accepted.
  • Qualifications: Resident of Mechanicsville, over 60, ambulatory, able to walk with a cane or folding walker. Must be registered in advance of service (call number below or email DirSrRides@4MCEF.com).
  • Provider: (804) 357-9360 Volunteer Drivers (UZURV is the back-up driver).
  • Service Hours: Monday – Friday, 9 a.m. to 5 p.m.
  • Reservations: 7 – 14 days in advance. Reservations are allowed once a week.
  • Wait Times: The driver will pick up, transport the client to the appointment, wait until client is finished, and then drive them home. If the appointment is more than an hour, you may have a different driver for pickup.

Henrico

MedEx – Virginia Medical Express LLC

  • Transport Area: Henrico.
  • Fee/Payment Options: Base rate $25/ambulatory first 10 miles (starting from 23294), $1.75/extra mile; Base rate $45/wheelchair first 10 miles (staring form 23294), $2.25/extra mile.
  • Qualifications: Serve elderly and those with disabilities (10% discount if ride is arranged by Sheltering Arms Institute). 
  • Provider: (804) 615-6506 for ambulatory, wheelchair, and stretcher.
  • Service Hours: 24/7 depending on driver availability. 
  • Reservations: Sign-up the Friday preceding the week of transport. Same-day service based on driver availability.
  • Wait Times: If requested, driver will wait for one hour free of charge, $20/hour after that. Driver will arrive for return and pick up 30-45 minutes after request. If the rider is not at the curb within the 15-minute window, this is considered a no-show.
  • Driver No-Show: Call (804) 300-3589 (primary) or (804) 615-6506 (secondary).

Goochland

Goochland Cares

  • Transport Area: Goochland and Richmond.
  • Fee/Payment Options: Free.
  • Qualifications: Resident of Goochland and one of the following: over 60, have a disability, or income at or below 200 percent of the Federal Poverty Level (individual income less than $25,760). Must be registered for services.
  • Provider: Goochland Cares (804) 556-6260.
  • Service Hours: Monday, Wednesday, and Friday, 10 a.m. – 2 p.m. for trips to Henrico/Richmond. Monday – Friday, 9 a.m. – 2 p.m. for trips to Goochland.
  • Reservations: Sign-up 24hrs in advance.
  • Wait Times: Driver will call with pick-up time and contact client if running late.

Notes: Can take wheelchairs but would be one at a time due to space limitations. Driver will not go south of the James River or past VCU.

Shepherd's Center (TSCOR)

  • Transport Area: Residents in our service area. Volunteers currently serve the following zip codes: 23059, 23060, 23219, 23220, 23221, 23225, 23226, 23227, 23228, 23229, 23230, 23233, 23235, 23236, 23238, or 23294 ( 23222 & 23224 for medical appointments only). 
  • Fee/Payment Options: Free. Donations accepted.
  • Qualifications: Seniors over 60. Able to walk independently: volunteers are able to accommodate canes or walkers, but not wheelchairs or transport chairs. Completed client application on file. Call (804) 355-7282 for an application.
  • Provider: Volunteers. (804) 355-7282. Monday – Friday 8:30 a.m. – 4:30 p.m. Ample notice given to client if a driver is not found for a ride.
  • Service Hours: 9 a.m. – 3:30 p.m.
  • Reservations: One week (7 calendar days) in advance.
  • Wait Times: Driver will pick up, transport to appointment, wait until client is finished and then drive them home.

Richmond and Surrounding Counties

GRTC Care Service

  • Transport Area: Richmond, Chesterfield, and Henrico.
  • Fee/Payment Options: Free until further notice. Most GRTC local routes are free with a CARE ID.
  • Qualifications: Apply with ADARide to determine eligibility. Riders 80 years or older can apply for an ADA Paratransit photo ID card.
  • Provider: National Express Transit and UZURV.
  • Service Hours: 7 days a week, 5 a.m – 1 a.m. for Richmond residents. 6 a.m – 8 p.m. for Richmond residents traveling in Henrico. 6 a.m. – 11 p.m. for Henrico County residents. 5 a.m. – 7:30 p.m. on Monday – Friday and 8 a.m. – 7 p.m. on Saturday for Chesterfield County residents.
  • Reservations: (804) 782-2273 or email wbcarecvan@ridegrtc.com.
  • Wait Times: 5 minute window.  No arrival for a scheduled trip is considered a no–show. Two violations in a rolling 12-month period will result in a 7 day suspension. Three violations will result in a 14 day suspension. Subsequent violations will result in additional 14 day suspension. There is a 30 day notice prior to service suspension.
  • GRTC Care Plus: A trip will be designated as a CARE Plus trip if the origin or destination location is more than 3/4 of a mile from GRTC’s fixed route bus line, or if travel is desired to a destination in Henrico County on a day or time when GRTC’s fixed route buses are not running in Henrico County. For Chesterfield residents, trips beyond Chesterfield County and the City of Richmond into Henrico County are CARE Plus trips. Available 6 a.m. – 8 p.m. for Richmond residents and 6 a.m. – 11 p.m. for Henrico residents.
  • Fee/Payment Options: Free until further notice.

GRTC Care On-Demand

    • Transport Area: Anywhere in the GRTC service area except along Route 111.
    • Fee/Payment Options: Debit/Credit Card payment required. $7 initial fee and $1 per mile over 6 miles. GRTC will pay for up to an additional $15.00 of the cost of the ride. Any additional cost will be the customer’s responsibility. (Total cost of the trip is set prior to the trip so the customer knows in advance.) Trip cost is determined by trip mileage and may be subject to peak time-of-day demand.
    • Qualifications: Must qualify for CARE (i.e., apply with ADA ride).
    • Provider: UZURV (804) 299-4367 (ambulatory service).
    • Service Hours: Monday – Friday, 5:30 a.m. – 10 p.m. and 7:30 a.m. – 7:30 p.m. on Saturday and Sunday.    
    • Reservations: Reservations must be made 2 hours in advance (30-90 days in advance depending on the provider).
    • Wait Times: A driver is on time if s/he arrives up to 5 minutes before or 5 minutes after your scheduled pick-up time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pick-up window. Two violations in a rolling 12-month period will result in a 7 day suspension. Three violations will result in a 14 day suspension. Subsequent violations will result in an additional 14 day suspension. There will be a 30 day notice prior to service suspension.
    • Driver No-Show: After a 15 minute window, call the service provider and ask for an estimated time of arrival.

GRTC LINK Microtransit

  • Transport Area: The Azalea Zone serves as a replacement for the former GRTC Route 93, providing new and improved mobility options for the Azalea area including Washington Park and Mechanicsville via Meadowbridge Road, and the Clover Dale zone in Chesterfield County along Hull Street Road between Chippenham Parkway and Route 288. 
  • Fee/Payment Options: Free until further notice.
  • Provider: GRTC.
  • Service Hours: Monday – Friday, 5 a.m. – 8 p.m. for Azalea & 6 a.m. – 8 p.m. for Clover Dale.
  • Reservations: Use the GRTC on the Go app or call (804) 358-4782 to request a ride between any two places within a designated zone. 
  • Wait Times: A driver is on time if s/he arrives up to 5 minutes before or 5 minutes after your scheduled pick-up time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pick-up window. 

Notes: Once matched with an available LINK van, a GRTC operator will pick you up at the point indicated in the request and drive you to the designated drop-off point. All LINK vehicles are wheelchair accessible. Note the arrival time and be ready 5 minutes early. Maximum of 4 passengers per booking.

AAA Plus Transportation Services

  • Transport Area: Central Virginia.
  • Fee/Payment Options: $2/mile round trip from medical office (for non-emergency transport).
  • Qualifications: Individuals, families, children, seniors, and those with disabilities. 
  • Provider: Call (540) 383 0202 or (346) 999-2777 (ambulatory, wheelchair, and stretcher).
  • Service Hours: Monday – Friday, 4:30 a.m. – 9:30 p.m. 
  • Reservations: One to two days in advance preferred.
  • Wait Times: Wait times depend on distance and length of appointment. The driver may wait or leave and return at designated pick-up time.

Hospital to Home

  • Transport Area: Richmond and surrounding counties or long-distance.
  • Fee/Payment Options: Base rate $50/ambulatory 0-10 miles. Base rate $120/wheelchair 0-10 miles.
  • Qualifications: Provides transports for ambulatory, wheelchair, stretcher. Can accommodate bariatric patients and those on oxygen.
  • Provider: Call (804) 718-1006.
  • Service Hours: Monday – Friday, 6 a.m – 11 p.m. and 8 a.m. – 10 p.m. on Saturday and Sunday. 
  • Reservations: As far in advance as possible.
  • Wait Times: Schedule pickup from appointment or call 30 minutes prior to completion. A $35 ambulatory and $50 wheelchair fee for every additional 15 minutes the driver needs to wait.
  • Driver No-Show: Call (804) 718-1006.

Senior Connections’ Ride Connection

  • Transport Area: Planning District 15: City of Richmond and the Counties of Charles City County, Chesterfield, Goochland, Hanover, Henrico, New Kent, and Powhatan.
  • Fee/Payment Options: Riders are asked to pay for a portion of the cost based on a sliding scale determined by the Virginia poverty scale. Fee amount is given when the ride is scheduled and is invoiced monthly. Caregivers can ride free. Supported by state, federal and foundation funding.
  • Qualifications:  60+ years old and resides in the service area, or individuals under the age of 60 with a disability who receive Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI). Call number below to sign-up.
  • Provider: (804) 672-4495. Provide two (2) round-trip rides per month (increased to 4 during COVID) to medical appointments. Ride counselors offer transportation education, travel training, referrals to local transportation providers, and can also assist with discounted GRTC fixed route and CareVan tickets as well as Chesterfield Access vouchers on a limited basis.
  • Service Hours: Monday – Friday 8 a.m. – 2 p.m.
  • Reservations: Minimum 7 business days advance notice. Participants are responsible for confirming their ride with the assigned transportation provider as well as calling for pickup after the appointment is completed. For the return trip home, every effort is made to pick up quickly within an hour. Ride Connection staff will give information on the provider when the ride is scheduled.
  • Wait Times: Pickup scheduled 1 hour before appt time. A no-show counts as a ride for the month.

Emerald Transit Solutions

  • Transport Area: Amelia, Charlottesville, Colonial Heights, Fredericksburg, Hopewell, Petersburg, Richmond, and Williamsburg.
  • Fee/Payment Options: Fee by mile negotiated with client.
  • Qualifications: Provides transports for ambulatory, wheelchair, physically impaired, and memory care persons. 
  • Provider: (804) 814-0497. 
  • Service Hours: Monday – Friday, 8 a.m. – 6 p.m.

Letsgo Services

  • Transport Area: Henrico, New Kent, Mechanicsville, Midlothian, and Chesterfield.
  • Fee/Payment Options: Donation-based. Pay what you are able.
  • Qualifications: Veterans, the elderly, low-income families, homeless.
  • Provider: Volunteers. (804) 366-0670 (ambulatory service).
  • Service Hours: 6 a.m. – 6 p.m., Monday – Friday.
  • Reservations: Two weeks (14 calendar days) in advance.
  • Wait Times: Driver will pick up client, transport them to the appointment, wait until client is finished, and then drive them home.

EliteTrans Medical Transportation

  • Transport Area: Richmond and surrounding counties.
  • Fee/Payment Options: Base rate $50/ambulatory first 10 miles, $1.75/extra mile. Base rate $75/wheelchair first 10 miles, $2.25/extra mile.
  • Qualifications: Provides transports for ambulatory, wheelchair, and stretcher.
  • Provider: (804) 464-2681. Can also complete the form on the website.
  • Service Hours: 24/7 depending on driver availability.
  • Reservations: 24 hours advance notice preferred.
  • Wait Times: Card with call back number of driver provided for pickup from appointment. Drivers can wait for an extra fee.
  • Driver No-Show: Call (804) 464-2681.

VIP & Associates, Inc.

  • Transport Area: Charles City County, Chesterfield County, Colonial Heights City, Goochland County, Hanover County, Henrico County, Hopewell City, New Kent County, Petersburg City, Powhatan County, Richmond City, StatewideRichmond, and surrounding counties.
  • Fee/Payment Options: Cost is dependent on frequency, location, and mobility.
  • Qualifications:Provides transportation for ambulatory and wheelchair. Includes Medicaid and non-emergency trips.
  • Provider: Call (804) 421-2500. 
  • Service Hours: Monday – Friday, 8 a.m. – 4 p.m. 
  • Reservations: 48-hours advance notice preferred.
  • Driver No-Show: Call (804) 421-2500.

Virginia Department of Medical Assistance Services

  • Transport Area: Virginia.
  • Fee/Payment Options: Member Health plans: Aetna, Humana MMP, Humana MCR, InTotal Health, Kaiser Permanente, Virginia Medicaid, United Healthcare DSNP, Medicaid, Medicaid Medallion, and Medicare. Benefit covers cost of transportation except for Club Rec.
  • Qualifications: Modivcare confirms eligibility and schedules appropriate transport.
  • Provider: Modivcare.
  • Service Hours: 24/7 – Modivcare will find transportation that can accommodate client. Call center is open 8 a.m. – 8 p.m, Monday – Friday. 
  • Reservations: Anywhere from two – five business days advance notice requested (depending on health plan). Can reserve up to 30 days in advance. Reservation phone numbers are dependent on insurance plan and can be found here. Provider can use TripCare for Medicaid patient transport.
  • Wait Times: Wait times depend on transportation company. Can leave pick-up time from appointments open, but Modivcare will give transportation company an hour window for pick-up time.
  • Driver No-Show: If the vehicle does not arrive by the estimated time of arrival, call the ride assist number or Modivcare member services.

Door-to-Door Transportation Resources

GRTC Care On Demand

  • Transport Area: Richmond, Henrico, parts of Chesterfield
  • Fee/Payment: $7 per ride + $1.15 per mile over 5 miles
  • Qualifications: CARE Customers age 70 or older and/or those with permanent or temporary disabilities
  • Contact: (804) 499-3400 or www.adaride.com
  • Advanced Notice: 2 hour advanced notice

Chesterfield Access On Demand

  • Transport Area: Chesterfield, and into Richmond & Henrico for medical, employment & education
  • Fee/Payment: $6 per ride
  • Qualifications: Chesterfield residents age 60 or older and/or those with permanent or temporary disabilities or low income
  • Contact: (804) 655-0255 or www.cognitoforms.com/ChesterfieldCountyVA1/MobilityServicesRegistration
  • Advanced Notice: 2 hour advanced notice ambulatory; 48 hour advanced notice for wheelchair user

Hanover Dash