Transportation Resources
Find Your Location Below:
Chesterfield
Access On-Demand
- Transport Area: Chesterfield with limited service going into Richmond, Petersburg, Colonial Heights, Hopewell, and Fort Lee
- Fee/Payment Options: $6 co-pay for each trip – longer trips may require a higher co-pay. Debit/credit card payment required. Companions ride free
- Qualifications: Must be Chesterfield resident and 1 of t he following: Over 60, have a disability (temp or permanent) or live in low-income household. Must be registered with Mobility Services (804) 706-2796
- Provider: LOGISS LLC (804) 888-0566
Roundtrip (804) 277-4866 (Lyft/Uber) ambulatory & wheelchair service
UZURV (804) 655-0255 ambulatory service - Service Hours: Monday – Friday 5:30 a.m. –11:30 p.m., Saturday –Sunday 7:30 a.m. – 7:30 p.m.
- Reservations: Same day reservations. Reservations must be made 2 hours in advance Online or through the provider app
- Wait Times: A driver is on time is he/she arrives up to 15 minutes before or 15 minutes after your scheduled pickup time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pickup window. If not at the curb withing 5-minute window, considered a no-show. $6 charge. Three no-shows in 30 days = loss of riding privilege for 30 days
- Driver No-Show: After 15 minute window, call service provider and ask for an estimated time of arrival. If the vehicle does not arrive by the estimated time of arrival, call the Mobility Services Office at 804-706-2796. A ride will be arranged for you
Notes: All trips outside Chesterfield County must be booked using the call centers. Do not use mobile or on-line apps to book trips outside Chesterfield County. Mobility devices no larger than 30” x 48” or weigh less than 600 lbs. with its passenger
Goochland/Richmond
Goochland Cares
- Transport Area: Goochland and Richmond: Rides to medical, dental, mental health appts and pharmacies, Dialysis (weekday appts), All Goochland Cares services, Goochland grocery stores and Goochland Dept of Social Services
- Fee/Payment Options: Free.
- Qualifications: Resident of Goochland, over 60 or disabled or income at or below 200 percent of the Federal Poverty Level (individual income less than $25,760) Must be registered for services
- Provider: Goochland Cares (804) 556-6260.
- Service Hours: Goochland: Mon-Fri 9 a.m. – 2 p.m.
Henrico/Richmond: Mon, Wed , Fri 10 a.m. – 1 p.m. - Reservations: Sign-up 24hrs in advance.
- Wait Times: Driver will call with pick-up time and contact client if running late
Notes: Can take wheelchairs but would be one at a time due to space limitations Van does not travel south of the river or past VCU.
Shepherd's Center (TSCOR)
- Transport Area: Residents in our service area: volunteers currently serve zip codes 23059, 23060, 23219, 23220, 23221, 23225, 23226, 23227, 23228, 23229, 23230, 23233, 23235, 23236, 23238, or 23294 (Medical appts and grocery store)
- Fee/Payment Options: Free. Donations accepted.
- Qualifications: 60 or older, able to walk independently, live in own home or apartment. Volunteers are able to accommodate canes or walkers, but not wheelchairs or transport chairs. Completed client application on file. Call (804) 355-7282 for an application
- Provider: Volunteers. (804) 355-7282. Mon-Fri 8:30 a.m. – 4:30 p.m. Ample notice given to client if a driver is not found for a ride
- Service Hours: Mon-Fri: 9 a.m. – 3:30 p.m.
- Reservations: One week (7 calendar days) in advance
- Wait Times: Pick-up, transport to appointment, wait until client is finished and then drive them home
Notes: Rides for medical appts once a week and grocery every other week. Can’t schedule both services in same week.
Hanover
Hanover DASH
- Transport Area: Hanover + 7 miles beyond County boundary and VA Medical Center & Stony Point Medical Facilities. Trip must begin or end in Hanover County
- Fee/Payment Options: $5 per one-way trip
- Qualifications: Hanover residents, 65 or older or w/short & long-term disabilities. Register with DASH
- Provider: UZURV (804) 299-4367 ambulatory & wheelchair service
- Service Hours: Mon-Sun: 6 a.m.- 6 p.m.
- Reservations: Schedule 24hrs in advance. Reservations can be made up to 90 days in advance. Will be asked during call if need roundtrip service
- Wait Times: A driver is on time is he/she arrives up to 15 minutes before or 15 minutes after your scheduled pickup time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pickup window. If not at the curb within 5-minute window, considered a no-show
- Driver No-Show: After 15 minute window, call service provider and ask for an estimated time of arrival
Hanover Senior Rides
(Mechanicsville Churches Emergency Functions & Ashland Christian Emergency Services)
- Transport Area: Zip Codes 23111, 23116, 23005, 23059, 23060, and 23069
- Fee/Payment Options: Free, Donations accepted, Rider pays any tolls and parking fees
- Qualifications: Resident of Mechanicsville. Over 60. Ambulatory, able to walk with cane or folding walker. Must be registered in advance of service (call number below or email DirSrRides@4MCEF.com)
- Provider: Mechanicsville: (804) 357-9360, Ashland: (804) 543-6115, volunteer drivers with UZURV as back-up
- Service Hours: Mon-Fri: 9 a.m.- 5 p.m.
- Reservations: 7-14 days in advance. Allowed once every 7 days
- Wait Times: Pick-up, transport to appointment, wait until client is finished and then drive them home. If appt. is more than an hour, may get different driver to pick up
Notes: Prefer appt times between 9:00am and 2:00pm. Grocery/shopping trips within 5 miles of home
Richmond and Surrounding Counties
GRTC Care Service
- Transport Area: Richmond, Chesterfield, and Henrico
- Fee/Payment Options: Free until further notice. Most GRTC local routes free w/CARE ID
- Qualifications: Apply with ADARide to determine eligibility. Riders 80 years or older can apply for an ADA Paratransit photo ID card
- Provider: UZURVE
- Service Hours: 7 days a week. 5 a.m.-1 a.m. – City of Richmond residents
6 a.m – 8 p.m. – City of Richmond residents traveling in Henrico
6 a.m.-11 p.m. – Henrico County Residents
Mon-Fri: 5 a.m.-7:30 p.m. & Sat: 8 a.m.- 7 p.m. – Chesterfield County - Reservations: (804) 782-2273 or email to webcarecvan@ridegrtc.com
- Wait Times: 5 minute window. Not available for pick-up for scheduled trip = no-show. Two violations in rolling 12-month period = 7 day suspension. Third = 14 day suspension. Subsequent violations = additional 14 day suspension. 30 day notice prior to service suspension
GRTC Care On-Demand
- Transport Area: Anywhere in the GRTC service area
- Fee/Payment Options: Debit/credit card payment required. $7 initial fee. $1.15 per mile over 6 miles. Trip cost is determined by trip mileage and rider will never be charged more than the estimate but may be charged less if trip miles are less than estimated
- Qualifications: Must qualify for CARE (i.e., apply with ADA ride)
- Provider: UZURV (804) 499-3400, ambulatory & wheelchair service
- Service Hours: Mon-Fri: 5:30 a.m. -10 p.m. & Sat/Sun: 7:30 a.m.- 7:30 p.m.
- Reservations: Up to 30 days in advance. 1 hour notice required.
- Wait Times: A driver is on time is he/she arrives up to 5 minutes before or 5 minutes after your scheduled pickup time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pickup window. If not at the curb within 5-minute window, considered a no-show. Two violations in rolling 12-month period = 7 day suspension. Third = 14 day suspension. Subsequent violations = additional 14 day suspension. 30 day notice prior to service suspension
- Driver No-Show: After 15 minute window, call service provider and ask for an estimated time of arrival
GRTC LINK Microtransit
- Transport Area: The Azalea Zone serves as a replacement for former GRTC Route 93, providing new and improved mobility options for the Azalea area including Washington Park and Mechanicsville via Meadowbridge Road, and the Clover Dale Zone in Chesterfield County along Hull Street Road between Chippenham Parkway and Route 288. Sandston Elko zone, Ashland zone and Powhatan zone
- Fee/Payment Options: Free until further notice
- Qualifications: Must qualify for CARE (i.e., apply with ADA ride)
- Provider: UZURV (804) 499-3400, ambulatory & wheelchair service
- Service Hours: Azalea & Sandston Elko: Mon – Fri, 5 a.m. – 8 p.m. Powhatan: Mon – Fri, 6 a.m.- 7 p.m. Ashland: Mon-Sat, 6 a.m. – 11:00 p.m.
- Reservations: Use the GRTC On the Go app or call (804) 358-4782 to request a ride between any two places within a designated zone
- How It Works: Once matched with an available LINK van, a GRTC Operator will pick you up at the point indicated in the request and drive you to the designated drop-off point. All LINK vehicles are wheelchair accessible. Note the arrival time and be ready 5 minutes early. Maximum 4 passengers per booking
- Wait Times: A driver is on time if s/he arrives up to 5 minutes before or 5 minutes after your scheduled pick-up time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pick-up window
GRTC CARE Plus
A trip will be designated as a CARE Plus trip if the origin or destination location is more than 3/4 of a mile from GRTC’s fixed route bus line, or if travel is desired to a destination in Henrico County on a day or time when GRTC’s fixed route buses are not running in Henrico County.
- Fee/Payment Options: Free until further notice
AAA Plus Transportation Services
- Transport Area: Central Virginia
- Fee/Payment Options: Medical non-er transport. $2.50/mile roundtrip from office for ambulatory. Higher rate for wheelchair & stretcher
- Qualifications: Serve individuals, families, children, elderly and those with disabilities
- Provider: (540) 383-0202 or (346) 999-2777. Ambulatory, wheelchair, stretcher
- Service Hours: Mon-Sat: 4:30 a.m.- 9:30 p.m.
- Reservations: One to two days in advance preferred
- Wait Times: Depends on distance and appointment length. Driver may wait or may return at designated pick-up time
Glyde Rydes
- Transport Area: Richmond and surrounding area
- Fee/Payment Options: Medical non-er transport. Call to request a private pay quote
- Qualifications: Serves individuals, families, children, elderly and those with disabilities
- Provider: (804) 745-1818 or online form. Minivans and vans with wheelchair transport
- Service Hours: 4:30 a.m. until everyone is home
- Reservations: 48 hours notice. Same day only for emergencies
- Wait Times: 15-minute window. Driver will call if patient is not at curbside
- Driver No-Show: Call (804) 745-1818. Able to track driver on app
Emerald Transit Solutions
- Transport Area: Amelia, Charlottesville, Colonial Heights, Fredericksburg, Hopewell, Petersburg, Richmond and Williamsburg
- Fee/Payment Options: Fee by mile negotiated with client
- Qualifications: Provides transports for ambulatory, wheelchair, physically Impaired, and memory care persons
- Provider: (804) 814-0497
- Service Hours: Mon-Fri: 8 a.m.- 6 p.m.
LETSGO Services
- Transport Area: Henrico, New Kent, Mechanicsville, Midlothian, and Chesterfield
- Fee/Payment Options: Donation-based. Pay what you are able
- Qualifications: Veterans, the elderly, low-income families, homeless, and those with disabilities
- Provider: Volunteers. (804) 366-0670. Ambulatory service
- Service Hours: Mon-Fri: 6 a.m. – 6 p.m.
- Reservations: Two weeks (14 calendar days) in advance
- Wait Times: Pick-up, transport to appointment, wait until client is finished and then drive them home
Hospital To Home
- Transport Area: Richmond and surrounding counties or long-distance
- Fee/Payment Options: Base rate $60/rt ambulatory 0-10 miles
Base rate $140/rt wheelchair 0-10 miles - Qualifications: Provides transports for Ambulatory, Wheelchair, Stretcher. Can accommodate bariatric patients, vent patients and those on oxygen
- Provider: (804) 718-1006
- Service Hours: 24/7 for ambulance and stretchers. Sun-Sat 7 a.m. – 7 p.m. for wheelchairs
- Reservations: As far in advance as possible but can accomodate ready now patient transfers
- Wait Times: Schedule pickup from appt or call 30 minutes prior to completion. $50 ambulatory, $50 wheelchair every additional 15 minutes driver needs to wait
- Driver No-Show: Call (804) 718-1006
SPAN Center's Ride Connection
- Transport Area: Planning District 15 = City of Richmond and the Counties of Charles City, Chesterfield, Goochland, Hanover, Henrico, New Kent and Powhatan
- Fee/Payment Options: Riders are asked to pay for a portion of the cost, based on a sliding scale, determined by the Virginia poverty scale. Fee amount given when ride scheduled. Invoiced monthly. Caregiver rides free. Supported by state, federal and foundation funding
- Qualifications: 60+ in service area and adults with disabilities under the age of 60 receiving SSI or SSDI. Call number below to sign-up
- Provider: (804) 672-4495. Provide two (2) round-trip rides per month to medical appointments. Ride counselors offer transportation education, travel training and referrals to local transportation providers. Also assist with discounted GRTC fixed route and CareVan tickets as well as Chesterfield Access vouchers on a limited basis
- Service Hours: Mon-Fri: 8 a.m. – 2 p.m.
- Reservations: Minimum 7 business days advance notice. Participants are responsible for confirming their ride with the assigned transportation provider as well as calling for pick-up after appointment completed. For return trip home, every effort is made to pick up quickly but always within an hour. Ride Connection Staff will give information on provider when ride is scheduled
- Wait Times: Pick-up scheduled 1 hour before appt time. A no show counts as a ride for the month
VIP & Associates, Inc.
- Transport Area: Charles City County, Chesterfield County, Colonial Heights City, Goochland County, Hanover County, Henrico County, Hopewell City, New Kent County, Petersburg City, Powhatan County, Richmond City
- Fee/Payment Options: $25 each way/ambulatory
$50 each way/wheelchair - Qualifications: Provides transports for ambulatory and wheelchair. Includes Medicaid non-emergency trips
- Provider: (804) 421-2500
- Service Hours: Mon – Fri 8 a.m.- 4 p.m.
- Reservations: 48 hrs advance notice preferred
- Driver No-Show: (804) 421-2500
Virginia Department of Medical Assistance Services
- Transport Area: Virginia
- Fee/Payment Options: Member Health plans: Aetna, Humana MMP, Humana MCR, InTotal Health, Kaiser Permanente, Virginia Medicaid, United Healthcare DSNP/Medicaid/ Medicaid Medallion/Medicare, Sentara. Benefit covers cost of transportation – not for Club Rec
- Qualifications: Modivcare confirms eligibility and schedules appropriate transport
- Provider: Modivcare
- Service Hours: 7 days a week/24hrs per day – Modivcare will find transport that can accommodate. Call Center open Mon-Fri: 8 a.m.- 8 p.m.
- Reservations: Anywhere from two-five business days advanced notice requested (dependent on health plan). Can reserve up to 30 days in advance. Reservation numbers, dependent on insurance plan, can be found here. Provider can use TripCare for Medicaid patient transport
- Wait Times: Dependent on transportation company. Can leave pick-up from appt open but Modivcare will give transportation company an hour window for pick-up.
- Driver No-Show: If the vehicle does not arrive by the estimated time of arrival, call the ride assist number or Modivcare member services