Valerie Boggess

Valerie Boggess is the Program Systems Administrator for Sheltering Arms Community Programs. She oversees the systems and digital platforms that support program operations, client services, registrations, memberships, online access, reporting, and staff workflows. Her responsibilities include system administration, user training, process improvement, troubleshooting, and help desk support, ensuring that both staff and community members have a seamless and positive experience.

Valerie has been a dedicated member of the Sheltering Arms team for the past 27 years and brings over 40 years of customer service experience to her work. She believes that exceptional service is the foundation of lasting relationships and strives not only to meet expectations, but to exceed them through responsiveness, problem-solving, and a commitment to helping others succeed.

In 2006, Valerie completed the Administrative Assistant Fundamentals continuing education program through John Tyler Community College Workforce Alliance. While her career began in administrative support, her role has evolved significantly over the years to include systems administration, technology support, staff training, and process management for Community Programs.

When she is not supporting staff, clients, and members through the systems that help keep Community Programs running smoothly, Valerie enjoys spending time with her family, volunteering at church, baking and decorating cakes, fishing, and gardening.

“Excellent service isn’t just about answering questions. It’s about creating a positive experience and helping people find the support they need.”