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Transportation Guide & Resources

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Chesterfield

Access Chesterfield (Shared Ride Service)

  • Transport Area: Chesterfield and, depending on resident location, transport to Petersburg, Colonial Heights, Fort Lee, Richmond, and Hopewell
  • Fee/Payment Options: One voucher per ride. Booklet of 6 for $36. Vouchers are non-refundable and do not expire. Personal Care Attendant rides free.
  • Qualifications: Must be Chesterfield Resident and 1 of t he following: Over 60, have a disability (temp or permanent), or l ive in low-income household). Must be Registered with Mobility Services: (804) 706-2796, www.chesterfield.gov/3020/Mobility-Services.
  • Provider: Dependacare Transportation (804) 745-1818 (office hours: 5:30 a.m.-4:00 p.m. Mon-Sat)
  • Service Hours: Mon-Fri 5:30 a.m. -7:30 p.m. & Sat 5:30 a.m. -5:30 p.m.
  • Reservations: Schedule at least one day in advance. Reservations may be made as early as 14 days in advance.
  • Wait Times: A driver is on time if he/she arrives up to 15 minutes before or 15 minutes after your scheduled pickup time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pickup window. If not at the curb within 5-minute window, considered a no-show. Three no-shows in 30 days = loss of riding privilege for 30 days.
  • Driver No-Show: After 15 minute window, call Dispatch at (804) 745-1818 and ask for an estimated time of arrival. If the vehicle does not arrive by the estimated time of arrival, call the Mobility Services Office at (804) 706-2796. A ride will be arranged for you.
  • Notes: Scheduling priority is given to medical appointments and work trips. Scheduling of return trips is not automatic. You must always ask for a return trip. Request the time you would like to be picked up for your return trip. For medical trips, the return trip can be scheduled as a will call, which means you will call Dependacare Transportation when you are finished, and they have one hour to pick you up from the time you call. Mobility devices no larger than 30” x 48” or weigh less than 600 lbs. with its passenger.

Access On-Demand

  • Transport Area: Chesterfield and, depending on resident location, transport to Petersburg, Colonial Heights, Fort Lee, Richmond, and Hopewell
  • Fee/Payment Options: $6 co-pay for each trip – longer trips may require a higher co-pay. Debit/Credit Card payment required. Companions ride free.
  • Qualifications: Must be Chesterfield Resident and 1 of the following: Over 60, have a disability (temp or permanent) or live in low-income household). Must be Registered with Mobility Services: (804) 706-2796, www.chesterfield.gov/3020/Mobility-Services.
  • Provider: Dependacare Transportation (804) 745-1818 ambulatory & wheelchair service Roundtrip (804) 277-4866 (Lyft/Uber) ambulatory & wheelchair service UZURV (804) 655-0255 ambulatory service
  • Service Hours: 24 hours a day, 7 days a week for work and medical trips.
  • Reservations: Same day reservations. Reservations must be made 2 hours in advance.
  • Wait Times: A driver is on time is he/she arrives up to 15 minutes before or 15 minutes after your scheduled pickup time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pickup window. If not at the curb withing 5-minute window, considered a noshow. $6 charge. Three no-shows in 30 days = loss of riding privilege for 30 days.
  • Driver No-Show: After 15 minute window, call service provider and ask for an estimated time of arrival. If the vehicle does not arrive by the estimated time of arrival, call the Mobility Services Office at 804-706-2796. A ride will be arranged for you.
  • Notes: All trips outside Chesterfield County must be booked using the call centers. Do not use mobile or on-line apps to book trips outside Chesterfield County. Mobility devices no larger than 30” x 48” or weigh less than 600 lbs. with its passenger.


 

Hanover

Hanover Dash

  • Transport Area: Hanover + 7 miles beyond County boundary and VA Medical Center & Stony Point Medical Facilities
  • Fee/Payment Options: $6 trip fee (currently waived)
  • Qualifications: 60+ Hanover residents w/short & long-term disabilities. Register with DASH
  • Provider: Roundtrip (804) 277-4866 (Lyft) ambulatory & wheelchair service
  • Service Hours: Mon-Sat 6 a.m.-6 p.m.
  • Reservations: Schedule 6-8 hrs prior to pickup. Wheelchair transport 24hrs in advance. Reservations can be made up to 90 days in advance. Will be asked during call if need roundtrip service.
  • Wait Times: A driver is on time is he/she arrives up to 15 minutes before or 15 minutes after your scheduled pickup time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the
    beginning of your pickup window. If not at the curb within 5-minute window, considered a no-show.
  • Driver No-Show: After 15 minute window, call service provider and ask for an estimated time of arrival.
  • Notes: Medical Sedan Transport Option recommended for zip Codes: 23086; 23220; 23047; 23298; 23192; 23015; 23249; 23069; 23225; 23063

Hanover Senior Rides (Mechanicsville Churces Emergency Functions & Ashland Christian Emergency Services)

  • Transport Area: Mechanicsville
  • Fee/Payment Options: Free. Donations accepted.
  • Qualifications: Resident of Mechanicsville. Over 60. Ambulatory, able to walk with cane or folding walker. Must be registered in advance of service (call number below or email DirSrRides@4MCEF.com).
  • Provider: (804) 357-9360 Volunteer Drivers
  • Service Hours: Mon-Fri. 7:30 a.m.-5:00 p.m.
  • Reservations: One week in advance.
  • Wait Times: Pick-up, transport to appointment, wait until client is finished and then drive them home. If appt. is more than an hour, may get different driver to pick up.


 

Goochland

Goochland Cares

  • Transport Area: Goochland and Richmond
  • Fee/Payment Options: Free
  • Qualifications: Resident of Goochland, over 18, no health insurance, income at or below 200 percent of the Federal Poverty Level (individual income less than $25,760). Must be registered for services.
  • Provider: Goochland Cares (804) 556-6260
  • Service Hours: Monday 12 p.m. – 3 p.m. for trips to Richmond. Tuesday, Wednesday and Thursday 9 a.m. – 3 p.m. for trips to Goochland. Friday 9 a.m.- 12 p.m. for trips to Richmond
  • Reservations: Sign-up 24hrs in advance.
  • Wait Times: Driver will call with pick-up time and contact client if running late.
  • Notes: Can take wheelchairs but would be one at a time due to space limitations.

Shepherd's Center (TSCOR)

  • Transport Area: Residents in our service area: volunteers currently serve zip codes 23059, 23060, 23219, 23220, 23221, 23225, 23226, 23227, 23228, 23229, 23230, 23233, 23235, 23236, 23238, or 23294
  • Fee/Payment Options: Free. Donations accepted.
  • Qualifications: Seniors over 60. Able to walk independently: volunteers are able to accommodate canes or walkers, but not wheelchairs or transport chairs. Completed client application on file. Currently not accepting new clients. When service re-opens for new clients, call (804) 355-7282 for an application.
  • Provider: Volunteers. (804) 355-7282. Mon-Fri 8:30 a.m. – 4:30 p.m. Ample notice given to client if a driver is not found for a ride.
  • Service Hours: 9:00 a.m. -3:30 p.m.
  • Reservations: one week (7 calendar days) in advance
  • Wait Times: Pick-up, transport to appointment, wait until client is finished and then drive them home.


 

Richmond and Surrounding Counties

GRTC Care Service

  • Transport Area: Richmond, Chesterfield, and Henrico
  • Fee/Payment Options: 3 per ride. Personal care assistant rides free. May ride local bus routes for free. Tickets are sold in books of six (6) and ten (10). A ticket book of 6 costs $18.00. A ticket book of 10 costs $30.00. Tickets will be eventually replaced by new smart ADA CARE IDs.
  • Qualifications: Apply with ADARide to determine eligibility. Riders 80 years or older can apply for an ADA Paratransit photo ID card.
  • Provider: First Transit Inc and VanGo
  • Service Hours: 7 days a week. 5:00 a.m.-1:00 a.m. – City of Richmond residents. 6:00 a.m – 8:00 p.m. – City of Richmond residents traveling in Henrico. 6:00 a.m.-11:00 p.m. – Henrico County Residents. 5:00 a.m.-7:30 p.m. Mon-Fri & 8:00 a.m.-7:00 p.m. Sat – Chesterfield County Residents traveling along GRTC Route 111
  • Reservations: (804) 782-2273
  • Wait Times: 5 minute window. Not available for pick-up for scheduled trip = no-show. Two violations in rolling 12-month period = 7 day suspension. Third = 14 day suspension. Subsequent violations = additional 14 day suspension. 30 day notice prior to service suspension.
  • GRTC Care Plus: A trip will be designated as a CARE Plus trip if the origin or destination location is more than 3/4 of a mile from GRTC’s fixed route bus line, or if travel is desired to a destination in Henrico County on a day or time when GRTC’s fixed route buses are not running in Henrico County. For Chesterfield residents, trips beyond Chesterfield County and the City of Richmond into Henrico County are CARE Plus trips.

    GRTC Care Plus Fee: $6 for Chesterfield and Richmond residents. $3 for Henrico residents (depending on location and time, may be $6)

GRTC Care On-Demand

  • Transport Area: Anywhere in the GRTC service area except along Route 111.
  • Fee/Payment Options: Debit/Credit Card payment required. $6 initial fee. GRTC will pay for up to an additional $15.00 of the cost of the ride. Any additional cost will be the customer’s responsibility. (Total cost of trip is set prior to trip so customer knows in advance.) Trip cost is determined by trip mileage and may be subject to peak time-of-day demand.
  • Qualifications: Must qualify for CARE (i.e., apply with ADA ride).
  • Provider: Roundtrip (877) 396-8080 (Lyft/Uber) ambulatory & wheelchair service UZURV (804) 499-3400 ambulatory service
  • Service Hours: 7 days a week 1:00 a.m.-11:00 p.m. (Roundtrip) & Mon-Fri 5:30 a.m. -10:00 p.m. & 7:30 a.m.-7:30 p.m. Sat/Sun (UZURV)
  • Reservations: Reservations must be made 2 hours in advance. 30-90 days in advance depending on provider.
  • Wait Times: A driver is on time is he/she arrives up to 5 minutes before or 5 minutes after your scheduled pickup time. The driver will wait only five minutes for you to arrive at the curb. If the driver is early, the five-minute wait begins at the beginning of your pickup window. If not at the curb within 5-minute window, considered a no-show. Two violations in rolling 12-month period = 7 day suspension. Third = 14 day suspension. Subsequent violations = additional 14 day suspension. 30 day notice prior to service suspension.
  • Driver No-Show: After 15 minute window, call service provider and ask for an estimated time of arrival.

Modivcare (Formerly Logisticare) Medicaid Transportation

  • Transport Area: Virginia
  • Fee/Payment Options: Member Health plans: Aetna, Humana MMP, Humana MCR, InTotal Health, Kaiser Permanente, Virginia Medicaid, United Healthcare DSNP/Medicaid/ Medicaid Medallion/Medicare. Benefit covers cost of transportation – not for Club Rec
  • Qualifications: Modivcare confirms eligibility and schedules appropriate transport.
  • Provider: Reservation number depends on insurance provider.
  • Service Hours: 7 days a week/24hrs per day – Modivcare will find transport that can accomodate. Call Center open 8:00 a.m. – 8:00 p.m. Mon-Fri.
  • Reservations: Anywhere from two-five business days advanced notice requested (dependent on health plan). Can reserve up to 30 days in advance. Number of ways to book a ride.
  • Wait Times: Dependent on transportation company. Can leave pick-up from appt open but Modivcare will give transportation company an hour window for pick-up.
  • Driver No-Show: If the vehicle does not arrive by the estimated time of arrival, call the ride assist number or Modivcare member services.

Dependacare

  • Transport Area: Richmond and surrounding area
  • Fee/Payment Options: Medical non-er transport, cash/check/CC. Base rate for w/c $45 per trip. Ambulatory $35/per trip. First 10 miles (20 miles round trip) free. $3.50 per additional mile. Partner w/Chesterfield Access On Demand $6 copay per ride.
  • Qualifications: Serves individuals, families, children, elderly and those with disabilities.
  • Provider: (804) 745-1818 or online form. Minivans and vans with wheelchair transport.
  • Service Hours: 4:30 a.m. until everyone is home.
  • Reservations: Same day service. Requires 2 hours advanced notice. Also offer Dependacare On-Demand app.
  • Wait Times: 15-minute window. Driver will call if patient is not at curbside.
  • Driver No-Show: Call (804) 745-1818. Able to track driver on app.

Ride Connections

  • Transport Area: Planning District 15 = City of Richmond and the Counties of Charles City County, Chesterfield, Goochland, Hanover, Henrico, New Kent, and Powhatan
  • Fee/Payment Options: Riders are asked to pay for a portion of the cost, based on a sliding scale, determined by the Virginia poverty scale. Fee amount given when ride scheduled. Invoiced monthly. Caregiver rides free. Supported by state, federal and foundation funding.
  • Qualifications: 60+ in service area and adults with disabilities under the age of 60 receiving SSI or SSDI. Call number below to sign-up.
  • Provider: (804) 672-4495. Provide two (2) round-trip rides per mth (increased to 4 during COVID) to medical appointments. Ride counselors offer transportation education, travel training and referrals to local transportation providers. Also assist with discounted GRTC fixed route and CareVan tickets as well as Chesterfield Access vouchers on a limited basis.
  • Service Hours: Mon-Fri 8:00 a.m.-2:00 p.m.
  • Reservations: Minimum 7 business days advance notice. Participants are responsible for confirming their ride with the assigned transportation provider as well as calling for pick-up after appointment completed. For return trip home, every effort is made to pick up quickly but always within an hour. Ride Connection Staff will give information on provider when ride is scheduled.
  • Wait Times: Pick-up scheduled 1 hour before appt time. A no show counts as a ride for the month.assist number or Modivcare member services.

Emerald Transit Solutions

  • Transport Area: Amelia, Charlottesville, Colonial Heights, Fredericksburg, Hopewell, Petersburg, Richmond and Williamsburg
  • Fee/Payment Options: Fee by mile negotiated with client.
  • Qualifications: Provides transports for Ambulatory, Wheelchair, Physically Impaired, and Memory Care persons. One van looking to expand by end of year.
  • Provider: (804) 814-0497
  • Service Hours: Mon-Fri 8:00 a.m.- 2:00 p.m.
  • Reservations: Through RoundTrip or UZURV

Amico Senior Transportation Services

  • Transport Area: The Cities Of: Bedford, Charlottesville, Colonial Heights, Hopewell, Lynchburg, Petersburg, Richmond, and The Counties Of: Albemarle, Amelia, Amherst, Appomattox, Bedford, Buckingham, Campbell, Charlotte, Chesterfield, Cumberland, Dinwiddie, Fluvanna, Goochland, Hanover, Henrico, Louisa, Lunenburg, Nelson, Nottoway, Powhatan, Prince Edward, and Prince George. Statewide for Medicaid recipients as non-ER medical transport.
  • Fee/Payment Options: Provide transportation for seniors, handicapped individuals, and veterans. ADA equipped Vans are capable of transporting Walkers, Wheelchairs and Scooters for those who have mobility issues.
  • Qualifications: (804) 944-5351 Mon-Fri 8:00 a.m.-5:00 p.m. or 24/7 via website
  • Provider: Monday thru Friday 6 a.m. – 9 p.m.; weekends by appointment.
  • Service Hours: Mon-Fri 8:00 a.m.- 2:00 p.m.
  • Reservations: Wheelchair van 2 days in advance. Ambulatory same day w/2hrs notice. Can pay to have driver wait at appt site or prearrange pickup from appt.
  • Wait Times: Driver has 40 minute window (20 min prior to pick-up time & 20 min after) before considered late. $5 per quarter hour weekdays; $8 per quarter hour weekends.
  • Driver No-Show: (804) 944-5351 is the initial number and (804) 944-1201 would be an alternate number.

Letsgo Services

  • Transport Area: Henrico, New Kent, Mechanicsville, Midlothian, and Chesterfield
  • Fee/Payment Options: Donation-based. Pay what you are able.
  • Qualifications: Veterans, the elderly, low-income families, homeless.
  • Provider: Volunteers. (804) 366-0670. Ambulatory service.
  • Service Hours: 6:00 a.m.-6:00 p.m. Mon-Fri
  • Reservations: two weeks (14 calendar days) in advance
  • Wait Times: Pick-up, transport to appointment, wait until client is finished and then drive them home.

EliteTrans

  • Transport Area: Richmond and surrounding counties
  • Fee/Payment Options: Base rate $35/ambulatory first 10 miles, $1.50/extra mile
    Base rate $40/wheelchair first 10 miles, $2.00/extra mile
  • Qualifications: Provides transports for Ambulatory, Wheelchair, and Stretcher.
  • Provider: (804) 464-2681 Can also complete form on website
  • Service Hours: 24/7 dependent on driver availability
  • Reservations: 24hrs advance notice preferred
  • Wait Times: Card with call back # of driver provided for pickup from appt. Can wait for extra fee.
  • Driver No-Show: Call (804) 464-2681