To prevent the spread of COVID-19 (coronavirus), Sheltering Arms has implemented the following safety measures: No visitors at our hospitals except family members who have been asked to participate in person. Our outpatient centers remain open; however, if care is not urgent, we strongly encourage you to reschedule your appointment for May 4 or later. Visit for more information.

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Patient Stories

Knee-Haw: A Patient Testimonial

Knee-Haw: A Patient Testimonial K. Alferio's Story

In February, I started outpatient PT for bilateral knee replacements. I took a lot of time choosing my provider and could not be happier with my choice of Sheltering Arms at Reynolds Crossing in Richmond. Everyone there is so friendly…but the best thing was my therapist, Kim Johnson. She was beyond amazing. My primary goal was to return to riding my horse. Kim not only made sure my knees improved and recuperated…but she worked really hard to come up with specific exercises that would help me get back in the saddle. I had heard so many horror stories about PT that I was dreading the process. But I can honestly say that I only had one bad day of therapy…and it was my last session…because I hated for it to end.

PT is such an important element of knee replacement recovery. It is much more than the physical work. Kim totally understands that. She was there for me every step of the way through the days when it seemed that the road was too long and hard and as one area of improvement often was the start of new challenges. Her emotional support, humor, and upbeat nature got me through the process in a way that I actually enjoyed.

Due to my exceptional experience with Kim, I have elected to join the gym at Sheltering Arms so I can keep going and being around this outstanding, encouraging group of professionals. I owe Kim lots of kudos and thanks. And a special thank you to Sheltering Arms for providing such an outstanding facility with great employees and a welcoming environment.

And yes…I am riding my horse again. It will be a little longer until I am ready to chase cows and buffalo, but that will come soon. I am very happy with the progress I have made at Sheltering Arms.

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