COVID-19 Updates at Sheltering Arms

Sheltering Arms is committed to the health and well-being of our patients, visitors, vendors, team members and families. We continue to monitor updates on COVID-19 from the Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH).

For tips, useful information and resources to stay healthy and active at home, visit our blog.

SHELTERING ARMS IS TAKING THE FOLLOWING STEPS EFFECTIVE IMMEDIATELY:
Everyone will be thoroughly screened via a travel/symptom questionnaire before they are allowed to enter Sheltering Arms hospitals and clinics.

HOSPITALS

• No visitors will be allowed at our hospitals, with the exception of family members that have been specifically asked to participate in person.

OUTPATIENT THERAPY SERVICES

Sheltering Arms has begun the process of resuming in-person outpatient therapy services while continuing to create and follow safe environments and practices for our patients and team members.

• Every patient and team member in our clinics is required to wear a mask or face covering.
• We are now offering curbside registration to initiate our thorough screening process outside for the safety and protection of all patients and team members.
  • When you arrive, please remain in your vehicle and call your clinic directly (the phone number will be listed on the front door) and one of our team members will assist you.
  • If you take transportation and are not able to wait in a vehicle, ensure you have your mask/face covering on when entering the clinic.
• We are continuing to offer in-person critical care and evaluations.
• Examples of patient care we are resuming in our clinics include, but are not limited to:
  • Evaluation of new symptoms (acute neurological, concussion, vestibular and orthopedic conditions)
  • Post-surgical orthopedic, neurologic and head and neck cancer patients
  • Evaluation of acute communication and swallowing disorders
  • Treatment of established patients with new or acute conditions
  • Pelvic health for pain-related conditions
  • Driving simulator evaluations
• All equipment and restrooms will be thoroughly sanitized in between each use.
• You may notice a change in the space and equipment utilized in your session compared to normal circumstances.
• Our providers will be making an effort to create additional spacing between clinician and client when appropriate.
• TeleHealth remains an option for patients who choose not to engage in a face-to-face visit and is covered by all types of insurance. For virtual appointments with a physician, psychologist, or therapist visit shelteringarms.com/patients-visitors/telehealth/ and complete the form on our website, or call (804) 764-1000 to request an appointment.

FITNESS & POOL MEMBERSHIPS

• Personal training and NeuroFit services remain on hold through June 10.
• Our pool/fitness memberships and group exercise classes remain on hold through June 10.
• Please call the hotline at (804) 764-5214 for the latest updates.

CLUB REC

• For our members’ safety and the challenges with social distancing in a group setting, Club Rec operations remain on hold through June 10.
• If you have paid in advance for services, we will apply these credits to your account when we resume operations.
• Our team members will call you with an update before we resume operations in an effort to allow you time to arrange transportation for your return to Club Rec participation.