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COVID-19 Updates at Sheltering Arms

Sheltering Arms is committed to the health and well-being of our patients, visitors, vendors, team members and families. We continue to monitor updates on COVID-19 (coronavirus) from the Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH).

For tips, useful information and resources to stay healthy and active at home, visit our blog.

Visitor Policy

Prior to entering a Sheltering Arms clinic, everyone must wear a mask or face covering and complete a screening process including a temperature check and travel/symptom questionnaire. No visitors are permitted except family members who have been specifically asked and approved to participate in person.

Outpatient Therapy Services

Sheltering Arms has resumed in-person outpatient therapy services for all rehabilitation needs, including our Post-COVID-19 Rehabilitation Program.

We continue to create safe environments and implement safe practices for our patients and team members. Safety protocols include:

  • Every patient and team member in our clinics is required to wear a mask or face covering.
  • We have curbside registration to initiate our screening process outside for the safety and protection of all patients and team members.
    • When you arrive, please remain in your vehicle and call your clinic directly (the phone number will be listed on the front door) and one of our team members will assist you.
    • If you take transportation and are not able to wait in a vehicle, ensure you have your mask/face covering on when entering the clinic.
  • All equipment and restrooms are thoroughly sanitized in between each use.
  • Additional hand hygiene stations are available throughout each clinic.
  • You may notice a change in the space and equipment utilized in your session compared to normal circumstances.
  • Our providers will be making an effort to create additional spacing between clinician and client when appropriate.
  • TeleHealth remains an option for patients who choose not to engage in a face-to-face visit and is covered by all types of insurance. For virtual appointments with a physician, psychologist or therapist visit shelteringarms.com/patients-visitors/telehealth/ and complete the form on our website, or call (804) 764-1000 to request an appointment.
  • Our therapeutic pools have reopened for therapy by appointment only.

NEUROFIT, POWEREX & PERSONAL TRAINING

  • NeuroFit is open at its normal location on Atlee Rd.
  • PowerEx is open.
  • 1:1 personal training services are available at our Bon Air and Reynolds locations.
  • Virtual personal training remains an option for clients who choose not to engage in a face-to-face visit at this time. For inquiries about virtual options, call (804) 764-5275.

FITNESS & POOL MEMBERSHIPS & COMMUNITY ENGAGEMENT PROGRAMS

  • The pool remains closed at this time for aquatic group exercise classes and swimming for fitness members.
  • Locker room amenities such as showers remain closed to promote social distancing.
  • Fitness memberships and all group exercise classes remain on hold until further notice.
  • Community engagement programs such as Healthy Habits, Chronic Disease Self-Management and Matter of Balance remain on hold until further notice.
  • Our team members will call members with an update before we resume operations. Please call the hotline at (804) 764-5214 for the latest updates.

CLUB REC

  • For our members’ safety and the challenges with social distancing in a group setting, Club Rec operations remain on hold until further notice.
  • If you have paid in advance for services, we will apply these credits to your account when we resume operations.
  • Our team members will call members with an update before we resume operations in an effort to allow time to arrange transportation for your return to Club Rec participation.