Text size:

COVID-19 Updates at Sheltering Arms

Sheltering Arms is committed to the health and well-being of our patients, visitors, vendors, team members and families. We continue to monitor updates on COVID-19 (coronavirus) from the Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH).

For more information about our Post Covid-19 Rehabilitation program, click the button below.

For more information about our TeleHealth program, click the button below.

For tips, useful information and resources to stay healthy and active at home, visit our blog.

Visitor Policy

Prior to entering a Sheltering Arms clinic, everyone must wear a mask or face covering and complete a screening process including a temperature check and travel/symptom questionnaire. No visitors are permitted except family members who have been specifically asked and approved to participate in person.

Outpatient Therapy Services

Sheltering Arms continues to offer in-person outpatient therapy services for all rehabilitation needs, including our Post-COVID-19 Rehabilitation Program.

We continue to create safe environments and implement safe practices for our patients and team members. Safety protocols include:

  • TeleHealth remains an option for patients who choose not to engage in a face-to-face visit and is covered by all types of insurance. For virtual appointments with physical therapist, occupational therapist, or a speech therapist, please visit shelteringarms.com/patients-visitors/telehealth/ and complete the form on our website, or call (804) 764-1000 to request an appointment.
  • Every patient and team member in our clinics is required to wear a mask or face covering.
  • We have curbside registration to initiate our screening process outside for the safety and protection of all patients and team members.
    • When you arrive, please remain in your vehicle and call your clinic directly (the phone number will be listed on the front door) and one of our team members will assist you.
    • If you take transportation and are not able to wait in a vehicle, ensure you have your mask/face covering on when entering the clinic.
  • All equipment and restrooms are thoroughly sanitized in between each use.
  • Additional hand hygiene stations are available throughout each clinic.
  • You may notice a change in the space and equipment utilized in your session compared to normal circumstances.
  • Our providers will be making an effort to create additional spacing between clinician and client when appropriate.
  • Our therapeutic pools are open for aquatic therapy by appointment only.


  • NeuroFit is open at its normal location on Meadowbridge Rd.
  • PowerEx is open.
  • 1:1 personal training services are available at our Bon Air and Reynolds locations.
  • Virtual personal training remains an option for clients who choose not to engage in a face-to-face visit at this time. For inquiries about virtual options, call (804) 764-5275.


  • Beginning Tuesday, April 6, 2021, the Bon Air pool will reopen at limited capacity for aquatic membership services by appointment only. Pool access will be limited to members who had an active pool membership as of March 18, 2020.
  • Locker rooms remain closed until further notice. Please come dressed for your pool session. An on-deck shower is available for rinsing only. Four individual changing rooms are available after your pool session on a first-come, first-served basis.
  • Fitness memberships and all group exercise classes remain on hold until further notice.
  • Community engagement programs such as Healthy Habits, Chronic Disease Self-Management and Matter of Balance remain on hold until further notice.
  • Our team members will contact members with updates as we continue to re-activate all services. Please call the hotline at (804) 764-5214 for the latest updates.


  • Club Rec is open with a limited capacity per day.
  • For our members’ safety, participants must be able to wear a mask all day; no exceptions.
  • If you have paid in advance for services, we will apply these credits to your account.