To prevent the spread of COVID-19 (coronavirus), Sheltering Arms has implemented the following safety measures: No visitors at our hospitals except family members who have been asked to participate in person. Our outpatient centers remain open; however, if care is not urgent, we strongly encourage you to reschedule your appointment for May 4 or later. Visit for more information.

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COVID-19 Updates at Sheltering Arms

Sheltering Arms is committed to the health and well-being of our patients, visitors, vendors, team members and families. We continue to monitor updates on COVID-19 from the Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH).

Everyone will be thoroughly screened via a travel/symptom questionnaire before they are allowed to enter Sheltering Arms hospitals and clinics.


  • No visitors will be allowed at our hospitals, with the exception of family members that have been specifically asked to participate in person.


  • Sheltering Arms remains open for critical care and evaluations with a thorough screening process in place to protect the safety and well-being of all patients and team members, particularly those at a higher risk of contracting COVID-19 (i.e. Women who are pregnant, those with a compromised immune system, those under age 65 with underlying chronic conditions and those over age 65)
  • If you do not require urgent care, we strongly encourage you to reschedule your appointment for a date after May 4 to limit the number of patients coming into our clinics.
  • Sheltering Arms is pleased to now offer virtual appointments to continue serving our patients. Please visit for more information.
  • We are temporarily discontinuing personal training and NeuroFit services through May 4.
  • All equipment continues to be thoroughly cleaned before and after use.
  • You may notice a change in the space and equipment utilized in your session compared to normal circumstances.
  • Our exercise physiologists have been asked to cease high fives and handshaking and will be making an effort to create additional spacing between clinician and client when appropriate.


  • Our pool/fitness memberships and group exercise classes are on hold through May 4.
  • Please call the hotline at (804) 764-5214 on May 3 for the latest updates.


  • For our members’ safety and the challenges with social distancing in a group setting, we have placed Club Rec operations on hold through May 4.
  • If you have paid in advance for services in March and/or April, we will apply these credits to your account when we resume operations.
  • Our team members will call you with an update before we resume operations in an effort to allow you time to arrange transportation for your return to Club Rec participation.